# Remote customer onboarding in banks (BDDK): the control flow

> Remote customer onboarding in banks does not consist only of a video call screen.

Canonical: https://legichain.com/en/resources/remote-customer-onboarding-in-turkish-banks

Remote customer onboarding in banks does not consist only of a video call screen. Identity verification, user information, control and record-keeping steps are assessed together.

## Define the scope

The current BDDK regulation and the bank's process requirements are the basis. Do not carry over a checklist prepared for other institution types as it is.

## Flow and interruptions

Define processes for pre-call requirements, control steps and incomplete sessions. A technical interruption and a negative assessment are different outcomes.

## Records and responsibility

Keep record access, retention and assessment responsibilities explicit. Software output and the bank's customer acceptance decision are handled separately. Precise article mapping must be done against the current official text.

> This content is general information. Determine the requirements that apply to your institution from current official sources and your own assessment process.

**See the related product scope** → [Banks solution](https://legichain.com/en/solutions/banks)

---
Legichain — technology for identity verification, AML and blockchain screening. Contact: contact@legichain.com