Product · Digital KYC
Make identity verification part of your customer experience.
Add document and identity check steps to your digital application flow. Guide users with clear instructions; pass results that need review to your team.
Select a step; the screen the user sees at that moment appears on the right.
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The document is framed; MRZ and visual fields are read. If quality is insufficient the user retries.
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On a supported document and device, chip data is read via NFC and checked for consistency with the document.
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A liveness check and face matching against the document photo are applied.
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Automatically completed and review-required cases are separated; the team receives a reviewable record.
Place your ID document in the frame
Keep the whole document visible; avoid glare and shadow. The back side is requested after the front.
Hold the document against the back of the phone
Do not move the document until reading finishes. If the document or device does not support the chip, an alternative flow is offered.
Position your face in the frame
Face the light; remove glasses and hats. A short instruction follows. This check does not replace the document-to-person match.
Checks completed
- Document capture
- Chip data consistent with the document
- Liveness and face matching
- Address field — review required
Review required
One field could not be verified automatically. Your application has been passed for review; the outcome is communicated through the institution's process.
Steps
Every step has a purpose.
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01
Document data
Capture the details on the identity document with the supported method.
- Input
- Document image, chip data where available
- Output
- Read fields and consistency check
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02
Person check
Apply the face and liveness checks the flow requires.
- Input
- Short camera interaction
- Output
- Liveness result and document-match indicator
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03
Result assessment
Review the check output together with the application record.
- Input
- Step results and application reference
- Output
- Completed automatically or review required
Coverage
Plan document and device coverage in advance.
Country, document type, operating system and NFC availability affect the flow. Do not leave users on a vague error screen in unsupported cases; define the alternative process and retry conditions.
- CountryDocument and field coverage varies by country
- Document typeID card, passport and chip support
- Operating system and versionCamera and NFC capabilities
- NFC availabilityDevice, document and browser capability are checked together
- Alternative flowDefined retry or review path in unsupported cases
Recovery flows
Error moments are part of the experience too.
Technical limitation, quality issue and review need are not reduced to the same message. Each case has its own explanation and next step.
Clear instruction
State what is expected from the user.
Controlled retry
Explain the reason for the failed step safely and clearly.
Review path
Route applications that cannot be completed automatically to the institution's process.
Insufficient quality
Document could not be read
Glare detected. Place the document on a flat surface, move away from the light source and capture again.
Not supported
Chip reading is unavailable on this device
The device or document does not support NFC reading. You can continue with the alternative flow defined by your institution.
Review required
Your application is under review
One field could not be verified automatically. No further action is needed; the outcome is communicated through the institution's process.
Separate steps, separate outputs
From identity check to risk assessment.
Design the identity check and AML screening as steps with separate purposes. Keep it explicit in your integration which step produces which data and result.
Frequently asked questions
About Digital KYC.
Is every identity document supported?
Support depends on document and country coverage. Do not finalise the user flow before evaluating the current list.
Is NFC mandatory?
The available method depends on the document, the device and your institution's process requirements. Define the supported flow in the coverage discussion.
Does a liveness check verify identity on its own?
A liveness check is one component of the identity verification flow. It does not replace other checks such as document and person matching.
Let's define the flow that fits your needs.
Let's discuss your document, device and process coverage and clarify the user flow together.